Thursday, November 12, 2009

i hate qwest

Chat Transcript
info: Thank you for using Qwest.com. A Qwest Sales and Service Consultant will be with you in just a moment. Your account information is confidential and protected by law. Advise our agent if you prefer that we don't use it to market bundled services. This has no effect on the service or offers we provide for you.

info: Thank you for contacting Qwest. My name is Taylor B. How may I help you today?
kim west: i am unable to log into my account.
Taylor B: I apologize for the inconvenience.
Taylor B: I will be happy to assist you.
kim west: that's ok; not your fault.
Taylor B: What is the billing phone number on your account?
kim west: 515-XXX-XXXX
Taylor B: Thank you.
Taylor B: Just to verify that I am speaking with the responsible party on this account, please provide me with your Qwest Security Code.
kim west: hm?
Taylor B: It is a 12 character code Qwest issued to you.
Taylor B: If you are at the billing number now, I can have an automated call made to you with the security code or I would be happy to mail the security code to your billing address.
kim west: [reading from current bill] 515-XXX-XXXX-ZZZ
RTaylor B: That is your account number. The security code is a separate 12 character code.
kim west: yes...
Taylor B: Are you at that billing number now?
kim west: no; it's my fax line. where can i find it? i just want to pay my bills on line and avoid the most annoying automated voice mail system ever.
Taylor B: Well it should have been mailed to you when your service started. I would be happy to mail the security code to your billing address. In the meantime, if you call the billing department at 800-491-0118, they can take a payment over the phone.
kim west: i started using this number in 1994. i have already made the payment, i just want to get outside and do something else.
Taylor B: Okay. Unfortunately, I cannot access any account information without verifying a security code.
kim west: whatever. click.

22 comments:

TalkToQwest said...

Hello there, this is Brian with Qwest. I apologize for the frustration you had with this. I would be more than happy to help you with getting logged onto your online account.

If you would like my help with this, e-mail me back at TalkToUs@Qwest.com.

Thanks,

B
Consumer Affairs Manager
Qwest Communications
www.socialmedia.qwest.com

the mostly reverend said...

i didn't know you were a reader of my blog.

TalkToQwest said...

Well....maybe a reader of just this post. :0)

Let me know if I can help.

B
Consumer Affairs Manager
Qwest Communications
www.socialmedia.qwest.com

redbikerider said...

Kim,
I fought Qwest for 3 month over 3 incorrect bills in a row. After about 20 hours and never getting resolved, I changed providers and paid what I owed...they have never told me the amount I paid was wrong. They have crap for Customer Service!

And how did they find your post...what kind of filtering, screening, search engine are they running?

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